I fired a $13k per month client. My very next thought was, “okay, cool, how am I going to make payroll next week?” If you run a service business, you know that math. Every client has a name, a contract, and a line in next month’s budget, so saying goodbye to one can feel like […]
27
Oct
Oct
Almost every decision I’ve regretted started the same way: I felt that something wasn’t right, then I talked myself out of it. There were times when every outside voice said, “Do it,” but something deep inside me whispered, “Wait.” When I ignored that whisper, I almost always paid for it in lost energy, misaligned effort, […]
12
Oct
Oct
There’s a jolt of dread the moment a question comes up that you do not know the answer to when you’re a business owner or team leader sitting around a table with a bunch of your peers. The fear that used to run through my head every time: that they’re going to find out I’m […]
21
Sep
Sep
My executive coach had my book sales pulled up on her screen when she stopped scrolling. “You never actually set your intention,” she said. I didn’t get it. I’d written the book. People were buying it. Sales were sales. “You told me you wanted to be a bestseller,” she said. “Did you ever actually set […]
08
Sep
Sep
My own success was the hardest to see. I had been so focused on what wasn’t done yet that I never paused to recognize what I already built. I kept pushing for the next milestone, without ever acknowledging the one I just reached. Even as my company grew. Even as clients trusted us with their […]
24
Aug
Aug
I stood in my office doorway, stunned. He’s actually doing this without me. My operations manager rallied the whole team to start the day…and he sounded just like me. Same words I use and the same energy I bring when I walk that floor every morning. A few months before that, I’d started handing him […]
04
Aug
Aug
The email sat in my inbox for three days before I answered it. The contract was worth more than my mortgage. Saying no was the most profitable decision I ever made. Everyone tells you the math of business growth strategy is simple: “More clients means more revenue means more success.” It’s not. I’ve watched it […]